You have to realize that IT people generally get calls from people who have no idea what the f1 button is. They're just trying to cover all the bases . It sucks giving people the benefit of the doubt and working with them for hours only to find out that the reason they couldn't access the internet is because they unplugged their router.
Kristen Lewis I always get rather offended when they ask me a question like that. I pride myself on doing everything i can do before calling the fellas at IT. making sure its plugged in is usually step one.
Kristen Lewis I suppose it is a bit of a catch 22. don't want to give an idiot the benefit of the doubt, but don't want to annoy someone with common sense. in the end. the IT guys get the attitude from us all :D